Customer information

Customer Information 

"The goal as a company is to have customer service that is not just the best, but legendary."

Providing a best customer service is one of our main concerns in our business model. Therefore, we assure that all of our customers are happy.

According to the recent survey, we have indentified three common issues that our customers face.After taking this into serious consideration we came across with these possible solutions.

Three common customer service problems and how we resolved them.

Takes time to solve the problem.

• We have expand our 24/7 customer service team. 
• Newly introduced call back option is available.

Faulty products.

• We are looking forward to replace the product while providing a refund.
• A new payment getaway has been introduced via PayPal.

Favours that cannot be done.

• Our customer service agents are now trained for proactive solutions in order to direct you in the right track.

And also, we will be running a weekly survey to ensure that the entire process is up to standards.That way, your comments get to the right people we can improve our experience  moving forward.